SAP User's Satisfaction Survey for Post Implementation Review (PIR)

In conducting a Post Implementation Review (PIR), the followings can be considered:

1. How satisfied are you with the system in supporting your business or operation needs?
Very unsatisfied
Unsatisfied
Neither satisfied nor unsatisfied
Satisfied
Very Satisfied

2. Usage of the system has reduced the time and effort of our business and operation activities
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree

3. The system is operating as per our expectation
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree

4. Suggestions to further improve the systems in supporting your business or operation activities (if any)?

5. In what area do you require additional systems training (if any)?


6. How useful is the information and reports provided by the systems?
No use at all / not using any report
Not useful
Fairly useful
Highly useful
Very useful

7. Is there any additional reports or information that you require (if any)?

8. Problems or difficulties encountered in using the system (if any)

9. Benefits achieved from the use of system, e.g. time savings, cost savings, better controls, etc.

10. Any specific business or operational requirement that is not provided by the systems implementation?