SAP User's Satisfaction Survey for Post Implementation Review (PIR)

In conducting a Post Implementation Review (PIR), the followings can be considered:

1. How satisfied are you with the system in supporting your business or operation needs?
Very unsatisfied
Unsatisfied
Neither satisfied nor unsatisfied
Satisfied
Very Satisfied

2. Usage of the system has reduced the time and effort of our business and operation activities
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree

3. The system is operating as per our expectation
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree

4. Suggestions to further improve the systems in supporting your business or operation activities (if any)?

5. In what area do you require additional systems training (if any)?


6. How useful is the information and reports provided by the systems?
No use at all / not using any report
Not useful
Fairly useful
Highly useful
Very useful

7. Is there any additional reports or information that you require (if any)?

8. Problems or difficulties encountered in using the system (if any)

9. Benefits achieved from the use of system, e.g. time savings, cost savings, better controls, etc.

10. Any specific business or operational requirement that is not provided by the systems implementation?

Overview of SAP

SAP is a German software company founded in 1972. SAP stands for:
 - Systeme, Anwendungen und Produkte in der Datenverarbeitung (in German)
- Systems, Applications and Products in Data Processing (in English)

History

1973 - SAP R/1 - Company’s first financial accounting software package

1979 - SAP R/2 - mainframe system

1992 - SAP R/3 - client server based system

2005 - SAP ERP Central Component (ECC)

SAP ECC Components

• SAP Financial 
• Financial Accounting : FI (AP, AR, GL)
• Controlling: CO (Mgt Accounting, Product Costing)
• SAP Logistics
• Materials Management: MM (PR, PO,GRN, Inventory Mgt)
• Sales & Distribution: SD 
• Production Planning: PP
• Quality Management : QM
• SAP BASIS
• ABAP report programming
• Security administration
• SAP HR 

SAP Related Audits

Generally the audit on SAP can be categorised into 3 major areas as listed below:

1)       General IT Controls Audit

Data Centre (Operations & Backup of SAP data)

SAP Disaster Recovery (Infrastructure and DR test)

Operating Systems security (e.g. AS/400 audit)

Helpdesk (SAP related request and Change Management)

Post Implementation Review (PIR) covering user satisfaction, achievement

2)       SAP Modules Audit (Operational & IT Audit)

MM module (procure to pay)

-          PR, PO, GRN (process & compliance with SOP/LOA)

-          Vendor Master Data

-          Material Master Data

-          Access and Reports

SD module (order to cash)

-          Customer Master Data

-          Credit Limit Management

-          SO, DO, Invoice, Collection

-          Access and Reports

FICO module

- AP

- AR

- GL

- FA (Assets Master Listing)

- Access and Reports

PP and QM module

-          MPS

-          MRP

-          Material Master Data (MRP and QM view)

-          Access and Reports

3)       Operational Audit Utilising SAP Data

Distribution/Logistic audit

-          On Time In Full (OTIF) of the Delivery

-          Returned Orders (reason – wrong delivery, wrong product picked)

-          Transportation Cost - Budget vs Actual Expenses (figure from FICO)

Inventory Management

-          Stock Reports

-          Stock Take

-          Slow Moving Stocks

-          Stock Write-Off (from FICO)

-          Short Expiry Products

-          Returned Orders (reason – expired, shelf life too near)

Sales & Marketing

-          Sales & Marketing Cost - Budget vs Actual Expenses (figure from FICO)

-          Profitability Analysis (By Product/salesman via COPA drilldown report)

-          Collection and Aging

-          Returned Orders (reason – slow off take, wrong order taken)

Procurement

-          Vendor Evaluation & Registration

-           PR

-          POs

-          GRN 

-          Invoice Receipt